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At PETJOYK, we prioritize seamless delivery to ensure your carefully selected items arrive promptly and in perfect condition. Our team processes orders with meticulous attention to detail, from warehouse preparation to final dispatch. Whether you're shopping for everyday essentials or seasonal favorites, our logistics network is optimized for reliability. We partner with trusted carriers to maintain consistent service standards across all product categories, ensuring your purchases are handled with care at every stage.
Orders typically require 1-3 business days for processing before shipment. Delivery windows vary based on your location and selected shipping method. During peak seasons or promotional periods, processing may extend slightly due to higher order volumes. Rest assured, we'll notify you immediately if unforeseen delays occur. For time-sensitive purchases, we recommend reviewing the estimated delivery timeline during checkout.
We offer transparent shipping options tailored to different order values:
Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Table Rate Shipping (5-10 Business Days): Applies automatically to orders of $60+
These rates reflect our commitment to balancing affordability with reliable service. Additional expedited options may appear during checkout for select regions.
We currently deliver to most countries across North America, Europe, and parts of Asia-Pacific. Some remote locations or islands may incur extended transit times or temporary service suspensions due to carrier limitations. During checkout, our system automatically verifies deliverability to your address. Unfortunately, we cannot currently ship to embargoed nations or regions with strict import regulations on consumer goods.
Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. This allows real-time monitoring through our partners' logistics systems. For consolidated orders with multiple packages, each shipment receives separate tracking. Our customer portal also maintains your complete shipping history, accessible anytime via your account dashboard.
While rare, unforeseen transit issues may occur. If your package exceeds the estimated delivery window without updates, please first check the tracking link for carrier advisories. For unresolved concerns, our support team at [email protected] will investigate promptly. We typically require 5 business days after the expected delivery date to initiate trace procedures. Eligible cases may qualify for reshipment or refund per our discretion.
International shipments may be subject to customs clearance procedures. While we declare all packages at actual purchase value, any applicable duties, taxes, or brokerage fees remain the recipient's responsibility. These charges vary by destination country and are determined solely by local authorities. We recommend consulting your national postal service or customs office for specific regulations before ordering. Unfortunately, we cannot legally underdeclare values or mark shipments as gifts to circumvent fees.
